Prudential Center Box Office and General Arena Information
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Prudential Center Box Office is located on Edison Place next to the arena's PNC Bank Tower at the corner of Mulberry and Edison Place. Box Office Hours are Monday-Friday from 11AM-6PM. The Box Office is CLOSED on Saturday & Sunday (with the exception of an event on a Saturday or Sunday, then the box office will open at 11am the day of that event).
Box Office Will Call windows are located in the main box office area located on Edison Place next to the arena’s PNC Tower Entrance at the corner of Mulberry Street and Edison Place. To pick up will call tickets; you must present a valid photo ID. It is also recommended to bring the credit card used to purchase the tickets.
General Arena Information
Prudential Center is a facility that is compliant with the Americans with Disabilities Act (ADA). To purchase accessible seating please visit www.ticketmaster.com or call (800) 745-3000.
There are seven ATMs located throughout Prudential Center. The locations are as follows; One in the Box Office, four on the Grand Concourse and two on the Upper Concourse.
BAG / SECURITY SEARCH
All patrons are subject to a security check and bag search, which include: backpacks, briefcases, and duffel bags. Plan on passing through security before each game and figure this into your arrival time.
Cell phones are allowed inside Prudential Center; however, we request you use the public concourse areas to make and receive calls.
Small, non-professional still cameras may be brought into Prudential Center. Please note that for certain events cameras may not be allowed into the arena. Video, audio, and professional camera and recording devices are prohibited. Fans may not reproduce any film, digital, video or audio recording for commercial purposes without the express written consent of Prudential Center.
Children over two years of age must have a ticket in order to gain entrance to the Prudential Center. Children under two years may enter without a ticket but must sit on their parent’s or guardian’s lap. Ticket policies vary per event please check the event’s ticket policies at the time of purchase.
There are elevators and escalators located throughout the Prudential Center, allowing easy access to all levels of the arena.
There are four main entrances to Prudential Center:
In the event you need emergency assistance, please notify the nearest Prudential Center staff member.
First Aid stations are located behind sections 8, 9, 115, and 215. If for any reason you are unable to make it to the first aid room, please summon any Guest Services staff member and they will be able to direct paramedics to your location.
In the event of an emergency evacuation, please follow the direction of Guest Services staff members to exit the arena in a safe manner. Please take a moment to find the two closest exits to your section.
Guest Service representatives are available to answer all questions, collect lost and found. For Assisted Listening Devices and any questions during an event please visit a Guest Services Booth located on the Main Concourse outside of Section 10 and Upper Concourse outside Section 114/214.
Prudential Center has the right to refuse entry to any patron deemed intoxicated. In addition, Prudential Center staff has the right to remove any guest from the premises who is intoxicated, causing a disturbance, or is potentially dangerous to himself/herself or other guests.
LOST AND FOUND
Lost and Found is located at Guest Services outside Sections 9 and 114. All Lost and Found items will be held for one week. For further information, call Guest Services at 973-757-6666 or send an email to firstname.lastname@example.org.
All lost and found items will be collected at our Guest Services locations.
OUTSIDE FOOD AND BEVERAGE
No outside food, beverages, coolers, bottles, or cans may be brought into Prudential Center.
Aerosol cans, animals/pets (excluding service animals), audio/video recording equipment, balloons, beach balls, cans, bottles, glass, or other beverage containers, chains, studded bracelets, coolers and ice chests, illegal drugs, large bags, purses, laser pens/points, noisemaking devices (whistles, air horns, etc.), professional photography equipment, poles to display banners/flags, skateboards, roller blades, unapproved handouts, pamphlets, handouts and advertisements, weapons, and any item deemed by management to be dangerous or inappropriate are prohibited.
Prudential Center has a NO RE-ENTRY policy during games.
There are 25 ladies’ rooms, 25 men’s rooms, and seven family rest rooms located throughout the arena. Family rest rooms have a larger, private space, and also contain a changing table for use by families with small children. All Prudential Center rest rooms contain diaper-changing stations.
There is NO smoking allowed inside Prudential Center. Smoking is only permitted in designated outdoor smoking areas LOCATED NEAR Sections 2 & 4.
Strollers are allowed in Prudential Center. Strollers are not permitted to go to the seats. Strollers can be checked in at one of the Guest Services booth located outside of Section 9 and 114.