Season Ticket Holder Refund Information
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Dear Season Ticket Holders:
As I am sure you are aware, the current collective bargaining negotiations between the NHL and the players have delayed the start of training camp and has forced the cancellation of several games. In an effort to stay in touch and keep you up to date on all aspects of the coming season, I am reaching out with information pertaining to your Full Season Ticket account options for cancelled games.
Building off of an incredible run to the Stanley Cup Final, and seeing how the Devils Army has grown from your passionate and unwavering support, we are dedicated to do everything we can to ensure that you know how important you as a fan base are to this organization. Together, we are confident that we will be able to pick up where we left off, once the play on ice resumes.
OPTION A: Keep Money On Account And Receive Interest
TICKET OPTIONS FOR FULL SEASON TICKET HOLDERS
Season Ticket Holders will receive a credit for any cancelled games along with 2% interest through the season or until play resumes. You may use the accumulated balance toward the purchase of individual tickets, Playoff tickets or towards your 2013-14 Season Ticket renewal. To exercise this option, you won't need to take any action as we will automatically deposit the ticket value associated with any cancelled games and interest, into your account on a monthly basis. Interest will accumulate beginning October 1, for games cancelled in September.
OPTION B: Request A Refund For Cancelled Games
Should you wish to receive a refund for cancelled games, please reach out to our Fan Experience Team and they will provide a "Refund Request Form." Once submitted, refunds will be issued 30 days following the last day of the month, for cancelled games during that month. Refunds will be made to your credit card on file or via check, based on the same method you chose to pay for your tickets. So long as you are paid in full, refunds will begin October 31st.
If you are still making payments to your account, via one of our convenient payment plans, those charges will continue. This is done to keep your account current and allow us to send your tickets immediately upon the start of the season. Once you have paid for more than the number of games remaining in the season, you may of course ask for a Refund Request Form so that you may select this refund option.
For all questions regarding these options or any other needs you may have, please reach out to the Fan Experience Team at 855-DEV-ARMY or email@example.com.
We will continue to communicate as quickly and as effectively as we can in the coming weeks. We sincerely appreciate your loyalty and understanding while we all look forward to enjoying hockey together at The Rock very soon!
Vice President of Sales and Service
New Jersey Devils