13-Game Plan Ticket Holder Refund Information
Dear 13-Game Plan Ticket Holders:
As I am sure you are aware, the current collective bargaining negotiations between the NHL and the players have delayed the start of training camp and has forced the cancellation of several preseason games. In an effort to stay in touch and keep you up to date on all aspects of the coming season, I am reaching out with information pertaining to your 13 Game Plan account options for cancelled games.
Building off of an incredible run to the Stanley Cup Final, and seeing how the Devils Army has grown from your passionate and unwavering support, we are dedicated to do everything we can to ensure that you know how important you as a fan base are to this organization. Together, we are confident that we will be able to pick up where we left off, once the play on ice resumes.
GAME REPLACEMENT PROGRAM FOR 13 GAME PLAN HOLDERS
If any regular season games on your plan are cancelled, you may choose any other games in the remaining schedule (in the same category as each game cancelled: "Premier", "Classic" or "Special") and we will find you seats as close to your existing plan seats as possible. For example, if three games on your plan are cancelled, and two are "Premier" and one is "Classic", you may choose to replace those games with ANY two "Premier" and ANY one "Classic" game remaining on the schedule.
No immediate action is necessary, as we will automatically send you a "Game Request Form" once the season resumes. New tickets will then be mailed to you immediately upon the receipt of your selection form.
For all questions regarding this program or any other needs you may have, please reach out to the Fan Experience Team at 855-DEV-ARMY or firstname.lastname@example.org, or directly to your sales representative.
We will continue to communicate as quickly and as effectively as we can in the coming weeks. We sincerely appreciate your loyalty and understanding while we all look forward to enjoying hockey together at The Rock very soon!
Vice President of Sales and Service
New Jersey Devils